Decision Support System for The Provision of Umrah Packages with AHP and MOORA Methods
Keywords:Decision Support System, Expert System, Analytical Hierarchy Process, Multi-Objective Optimization On The Basis Of Ratio Analysis, Travel Agent
The COVID-19 pandemic had a major influence that forces several business entities in various types of sectors to take various ways in order to maintain business continuity. This is no exception also affects business entities in the tourism sector. Travel restrictions during this pandemic have an impact on the sales of conventional travel agents. However, that doesnâ€™t mean that conventional travel agents just disappear. Several travel agents can still exist, one of them is Bella Hamed Tour, which is a travel agent for Umrah. The qualified service they have all this time has made Bella Hamed Tour earn the trust of consumers, even in the midst of pandemic. However, the pandemic situation also makes Bella Hamed Tour need to make adjustments in making Umrah packages that required to be planned through consideration of the best decisions. Therefore, a decision support system is needed to assist the management of Bella Hamed Tour quickly arrange the Umrah package. The method applied in the decision support system is the Analytical Hierarchy Process (AHP) for weighting the criteria and Multi-Objective Optimization on the basis of Ratio Analysis (MOORA) for ranking the results of the decision selection. Making a decision support system executed in form of a website.
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to journal Tech-E, Universitas Buddhi Dharma as publisher of the journal.
Copyright encompasses exclusive rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms and any other similar reproductions, as well as translations. The reproduction of any part of this journal, its storage in databases and its transmission by any form or media, such as electronic, electrostatic and mechanical copies, photocopies, recordings, magnetic media, etc. , will be allowed only with a written permission from journal Tech-E.
journal Tech-E, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the journal Tech-E, Universitas Buddhi Dharma are sole and exclusive responsibility of their respective authors and advertisers.