Information of System Monitoring by Network Oparation Center
Main Article Content
Abstract
Network Operation Central (NOC), an Enterprise Service Division which functions to carry out monitoring and supervision activities of Telkom network equipment located at Plaza Indonesia. Customer satisfaction is the basis and goal that is always hoped for by customers, by carrying out maintenance activities of network devices, and carrying out solutions when problems occur in customers are expected to be an efficient and effective service quality standard. This study wants to know that the construction of a monitoring system for NOC work activities can improve service quality. The quality of this system can be measured using the ISO9126 model, by adapting four characteristics of software quality: functionality, reliability, usability, and efficiency. The system development model uses the Rapid Application Development (RAD) and Joint Application Development (JAD) models. Researchers will analyze and design the system using the Unified Model Language (UML), then by coding with PHP programming and MySQL databases, and data collection using a questionnaire, and system testing using the Blackbox Testing model. Based on testing using ISO 9126 the results are functionality (80%), reliability (79%), usability 86%), and efficiency (79%). Overall the result was 81% (good).
Downloads
Article Details
The Authors submitting a manuscript do so on the understanding that if accepted for publication, copyright of the article shall be assigned to journal Tech-E, Universitas Buddhi Dharma as publisher of the journal.
Copyright encompasses exclusive rights to reproduce and deliver the article in all form and media, including reprints, photographs, microfilms and any other similar reproductions, as well as translations. The reproduction of any part of this journal, its storage in databases and its transmission by any form or media, such as electronic, electrostatic and mechanical copies, photocopies, recordings, magnetic media, etc. , will be allowed only with a written permission from journal Tech-E.
journal Tech-E, the Editors and the Advisory Editorial Board make every effort to ensure that no wrong or misleading data, opinions or statements be published in the journal. In any way, the contents of the articles and advertisements published in the journal Tech-E, Universitas Buddhi Dharma are sole and exclusive responsibility of their respective authors and advertisers.
Abstract views: 214 / PDF downloads: 138