Perancangan Chatbot dengan Metode Natural Language Processing (NLP) dalam Proses Booking Order di Carwash

Abstract

Technology is a development of life that exists in every aspect of life, initially humans did everything manually and then with technology, something that is manual can be done by technology, one exampleis communication, previously communicating between humans was very difficult if not face to face. directly, but with technology it can be done anywhere and anytime, one example of existing technologyis an application for communicating with many people, namely Telegram, telegram is a social media application for communicating remotely from sharing videos, sharing messages, and photos , besides telegram there are still many well-known similar applications such as WhatsApp, Line, Facebook etc. which can be used in many aspects such as business, personal, community etc. For example, in the CAR WASH business, Carwash is one of the many vehicle washing businesses in the Jakarta area. and its surroundings where this business can carry out more than 50 transactions in one day, and more and more problems arise in this business, such as queuing for vehicles to wash, and changing prices, with this problem it will definitely disrupt the carwash business such as convenience visitors, reduced income etc., therefore by combining technology with this problem an idea emerged to create a Chat Botto assist customers and owners in monitoring the condition of customers and orders every day so that customers always know whether the carwash is busy or not, and the price on the day how much is that,because it will be equipped with an online registration feature so that customers can definitely come atthe specified time.